General Terms & Conditions

Last updated: September 2023

By using our Site you accept these Terms and Conditions

Please read these Terms and Conditions carefully and ensure that you understand them before using our Site. These Terms and Conditions, together with any other documents referred to, set out the terms of use governing your use of this website, (our “Site”). Your agreement to comply with these Terms and Conditions is indicated by your use of our Site. If you do not agree to these Terms and Conditions, you must stop using our Site immediately.

About Us

We are Eslington Limited t/a Perro (company number 13643919) – a UK company registered at 61 Bridge Street, Kington, England, HR5 3DJ. When we use words like “Company”, “Perro” “our”, “we” or “us” in the following and all our additional terms, that is who we mean.

Our business is focussed on pet dogs, but since our customers sometimes use our products with other animals, including animals that may or may not be pets, all our terms apply equally to all animal species, whether or not they are kept as pets, irrespective of which word is used to describe them, unless we explicitly indicate otherwise.

You can contact us about all our terms on


Thank you for using our Site, which we hope you’ll find useful and enjoyable. These General Terms of Use apply to all our products. Some of our products are also subject to additional terms that you can find separately on our website.

‍If, as part of your relationship with us, you interact with other organisations (including, for example, credit/payment providers, veterinary services, app stores or any other third parties), those interactions may be subject to separate terms with those parties.

For the purposes of this agreement and all our additional terms, the word “product” includes all these things:

  • Devices and other durables that you can buy, be given or otherwise acquire (including in the form of samples, gifts or prizes);

  • Consumables (including batteries and other product accessories, medical and cosmetic products) that you can buy, be given or otherwise acquire (including in the form of samples, gifts or prizes);

  • Services and information (including shopping, cloud, financial and healthcare services) that you can knowingly or unknowingly use (including through devices, software, apps, websites, in person, via messaging services, video call or by telephone and in other ways) and for which you may or may not directly or indirectly pay a fee;

  • Interactions with us (including surveys, trials, competitions, reviews, pre- and post-sales communications and customer support interactions) that you elect to take part in. 

All these General and any additional terms govern our relationship with you, so we ask you to read them carefully because we’ll interpret your continued use of our products as your continued agreement with all our terms.

Acceptable use of our Site

You may only use our Site in a lawful manner:

  • You must ensure that you comply fully with any and all local, national or international laws and regulations that apply;

  • You must not use our Site in any way, or for any purpose, that is unlawful or fraudulent; and

  • You must not use our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind.

If you fail to comply with these provisions, we may suspend or terminate your right to use our Site and take any legal action available to us against you.  We hereby exclude any and all liability arising out of any actions that we may take in response to your breach.

We grant you the on-going right to use our products so that you can get the benefits they offer, but only in accordance with the General Terms below and any applicable additional terms.

You may use our products in the ways we intend them to be used, but only in those ways. For example, you may not tamper with, disassemble, reverse-engineer, hack into or attempt to modify or use our products in unintended ways.

Unless we agree with you otherwise, you may only access our products through the public mechanisms we provide. You may not use non-public product features or access mechanisms.

You must use our products only with the animals for which they have been designed. If you do otherwise, you cannot rely on these or any of our additional terms, but we may continue to do so.

We require you to use our products only in ways that are honest, decent and legal. You may never use them in ways we or others would regard as dishonest, undesirable, illegal, offensive or upsetting to us or to others, and neither may you attempt to damage, attack, restrict or deny others’ access to our products.

Our products are provided for your personal use only. We welcome the possibility that you may use our products in the course of your business, but you may not use them for commercial gain without our permission, which may require a separate agreement between you and us.

The Company’s products are provided for the benefit and enjoyment of pets and their owners, and you or your pet must not do anything that threatens or affects that, or which threatens or causes harm or distress to any animal, human or organisation.


Your privacy is very important to us. Our Privacy Policy applies to information that we hold in relation to you and your pet(s). Your acceptance of our terms includes our Privacy Policy. 


If we have your contact details, We may send you important notices by email from time to time. Such notices may relate to matters including, but not limited to, changes to our Site or to these Terms and Conditions. We will not send you marketing emails without your express consent.  If you do consent to marketing, you may opt out at any time.  We will provide you with mechanisms to control and/or opt out of these communications.

We may however need to communicate with you to provide you with a product you ask for. If so, you may not be able to opt out of this communication whilst still receiving or using the product.

*If you submitted your contact details via the website, we may send you marketing communications such as newsletters and offers.

You will receive marketing and new content communications from us if you have created an account and chosen to opt into receiving those communications. From time to time we may make suggestions and recommendations to you about goods or services that may be of interest to you.

Security and malware

If you create any accounts with us, or we provide you with one or more accounts, you are responsible for all activity through those accounts. We are not responsible if other people access your account(s) with or without your permission. We ask you to choose strong and unique passwords, to keep them secret, and not to re-use them anywhere else.

If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms and Conditions.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at

We use our reasonable skill and care to ensure that our Site is secure and free from viruses and malware. That being said, we don’t guarantee that this is the case. You’re responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.

You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via our Site. You also must not try to gain unauthorised access to any part of our Site, the server on which our Site is stored, or any other server, computer, or database connected to our Site. You must not attack our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.

By breaching the provisions of this section, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and we will cooperate fully with those authorities by disclosing your identity to them. Your right to use our Site will end immediately in the event of such a breach.

Ownership of intellectual property

We respect others’ rights, and require you to do the same.

We are the owner or licensee of all intellectual property rights in our Site (including but not limited to the copyright in photos, designs, layout, blog posts, policies, and everything else) (our “IP”). They are protected by copyright.

Nothing in the relationship between you and us – or your use of our Site or products – transfers the ownership of any IP between you and us. Our trademarks, software, knowledge and all other IP continues to belong to us.

Our IP is protected by copyright.  You’re allowed to stream or download one copy of our IP onto your personal device.  By using our Site and our services, you agree that you will:

  • Not rent, lease, sub-license, loan or otherwise make our IP available to any person without our prior consent

  • Not copy our IP, except as part of the normal use of the IP

  • Not translate, merge, adapt, vary, alter or modify our IP, nor allow our IP to be incorporated into other programmes

  • Not disassemble, decompile, reverse engineer or create derivative works from our IP, such as by copying our designs and reproducing for your own personal or business purposes

  • Comply with all applicable law when using our IP.

If breach these terms, you may lose your right to use our IP, and you must destroy or return any copies you have made.

If you provide any data or other information to us or upload it to our Site, you warrant that you have the right to do so, and that you can and do grant us the rights to use it in accordance with our Privacy Policy.

Our liability

We want you to trust and rely on our products.

Nothing in these Terms and Conditions excludes or restricts our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted. 

We make every reasonable and professional effort to ensure our products function as you would expect they should, that they are safe and accurate, and that they continue to work and be available to you whenever you require them.

However, our products are provided to you “as is”, and you are solely responsible for the use(s) you make of them and the outcome(s) that result. In particular, information provided by and through our products is for guidance only. We require you to use good judgement in using our products and in choosing whether or not to apply or follow any advice, guidelines, instructions or recommendations you may receive from or through them or us.

You are responsible for the health, safety and well-being of your pet(s), and must not rely on any information or advice we provide.

To the extent permitted by law, we make no formal promises about the fitness, performance, accuracy, safety, correctness or any other characteristic of any information on our Site or our products or your use of them, nor about their continued availability.

We may modify, or temporarily or permanently withdraw our products at any time. There may also be bugs and unexpected outages. Whilst we will try to warn you about these things (including in advance if possible), we cannot promise to do so.

Our Site is intended for non-commercial use only, and as such we accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.

If we recommend, point you at or redirect you to a third-party product or source of information, we take no responsibility for your possible use of that product or information, and you should be aware that it may be governed by separate terms. 


We may temporarily or permanently and without warning suspend your access to our Site and our relationship with you if we believe you haven’t complied with any of these Terms and Conditions or any of our additional terms.

If your access to or use of our Site or products is suspended or this agreement is terminated by you or us, your personal data will continue to be governed by our Privacy Policy but may, at our discretion, be immediately or subsequently deleted by us without warning.


Notices. Any notices to be served on each other must be sent by email and the time of delivery will be the time of transmission. Please send any notices to us by email to and we will use the email you gave us. If your contact details change, please let us know. This doesn’t apply to the service of legal proceedings, which can’t be emailed. 

Entire agreement. These Terms and Conditions represent the entire understanding and agreement between you and us with regards to the subject matter and formation of these terms, and replaces all other negotiations, understandings, and representations, if any, made by and between you and us. No representation, inducement, promise or agreement, oral or otherwise, if any, not contained in these terms or any other agreement related to these Terms and Conditions and expressly references herein is of any force and effect.

No delay. Delay in exercising a right under these Terms and Conditions won’t take away that right or any other right.

Third parties. No one other than you and we have any right to enforce any terms of these Terms and Conditions and the Contracts (Rights of Third Parties) Act 1999 don’t apply to these terms.

Severability. If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal, or unenforceable, it will be deemed amended to the minimum extent needed to make it valid, legal, and enforceable. If such amendment isn’t possible, the relevant provision or part-provision will be deemed deleted. Any such amendment or deletion won’t affect the validity and enforceability of the rest of these Terms and Conditions.


We may make changes to these or any of our additional terms at any time in the future. We may update and change our Site from time to time to reflect changes to our products, services, our users' needs, and our business priorities. Please check back frequently to make sure you understand and agree with our latest terms.

Governing law

These terms are governed by English law, and the Courts of England and Wales have exclusive jurisdiction. 

Contact Us

If you have any questions or comments about these Terms of Use, or matters generally, please contact us at You can also use this email address if you wish to request a copy of the personal data we hold about you or to request your account to be deleted.